1 reviews | Active since Mar 2016
Worst Customer Service Experience
Referred to this branch by a co-worker who purchased the same vehicle. I specifically said I want the same car with the same features my co-worker received except I wanted it in white.Thursday 24.02.2016 I met with our Salesman at 3 PM. Upon signing the contract there were several errors. The contract was sent 3 times before it was correct. I questioned the smash & grab & was told it was removed once I paid the R20 000.00 shortfall- reason being the bank wouldn't re-finance the R20 000 so the extras would be the shortfall. The next day I realize my GPS is not working & my car doesn't say Blaze. I called the branch and was told they forgot to place the stickers. I'm then told the same story I received about the smash and grab - this also \fell away\" by VERY rude Douw. I sent my complaint 01.03 & only received a call from Riaan 03.03 after sending a 2nd complaint when I received my stickers & registration plates in a packet for myself to assemble.This brand thinks an apology is enough after numerous complaints? If I look at this, it seems that this brand is loading payments onto deals by luring customers with extras! Quick to take your money but couldn't care less about the Customer!"
With reference to our telephonic conversation yesterday.
Please accept our apologies for what has transpired.
,
Kind regards
Rennette Crock
National Customer Care Manager
Imperial Select - AMH Multifranchise ( www.imperialselect.co.za )
***
Tel: ***
With reference to our telephonic conversation yesterday.
Please accept our apologies for what has transpired.
,
Kind regards
Rennette Crock
National Customer Care Manager
Imperial Select - AMH Multifranchise ( www.imperialselect.co.za )
***
Tel: ***
