MK
Monique K

1 reviews | Active since Mar 2016

04 Mar 2016, 10:45

Worst Customer Service Experience

Referred to this branch by a co-worker who purchased the same vehicle. I specifically said I want the same car with the same features my co-worker received except I wanted it in white.Thursday 24.02.2016 I met with our Salesman at 3 PM. Upon signing the contract there were several errors. The contract was sent 3 times before it was correct. I questioned the smash & grab & was told it was removed once I paid the R20 000.00 shortfall- reason being the bank wouldn't re-finance the R20 000 so the extras would be the shortfall. The next day I realize my GPS is not working & my car doesn't say Blaze. I called the branch and was told they forgot to place the stickers. I'm then told the same story I received about the smash and grab - this also \fell away\" by VERY rude Douw. I sent my complaint 01.03 & only received a call from Riaan 03.03 after sending a 2nd complaint when I received my stickers & registration plates in a packet for myself to assemble.This brand thinks an apology is enough after numerous complaints? If I look at this, it seems that this brand is loading payments onto deals by luring customers with extras! Quick to take your money but couldn't care less about the Customer!"

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Replies (1)
Motus Select
Motus Select's reply04 Mar 2016, 13:04
Official
Hello Moniquek287,

With reference to our telephonic conversation yesterday.

Please accept our apologies for what has transpired.
,

Kind regards
Rennette Crock
National Customer Care Manager
Imperial Select - AMH Multifranchise ( www.imperialselect.co.za )
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Tel: ***