1 reviews | Active since Feb 2015
WORST CLIENT SERVICE I HAVE EVER RECEIVED
I have never been so disgusted with any client service (what client service) in my life before. The day I collected my car, they informed me that the contract they got from Absa is totally incorrect (they should have checked it!!!) but that I can sign it so long, and they will request a new contract which they will bring to my work/home to sign so that I don't have to drive all the way back there. It took them 2 weeks to finally get a new application - I then met with the FNI at a coffee shop (out of my way) to get the new documents signed. GUESS WHAT - THIS DOCS WAS ALSO NOT RIGHT!!! The FNI then said she will request a new contract and email it to me, and that she will then phone me so we can sign it over the phone, and they can just collect it from me again. That was last week (Took them another week to get new application) Yesterday I sent a follow up email - no response - so today I phoned Foton again just to be informed that the FNI left the group and there is no one else that can assist. My story/complaint is wayyy longer than the space allowed on hallo peter. Please phone me!!!
As per our telephonic conversation.
Kindly accept our apologies for the inconvenience caused.
Kind regards,
Rennette Crock
National Customer Care Manager
Imperial Select - AMH Multifranchise ( www.imperialselect.co.za )
***
Tel: ***
As per our telephonic conversation.
Kindly accept our apologies for the inconvenience caused.
Kind regards,
Rennette Crock
National Customer Care Manager
Imperial Select - AMH Multifranchise ( www.imperialselect.co.za )
***
Tel: ***
