1 reviews | Active since Jun 2015
Worse experince ever!!!
Before Traction, Perfect people to deal with.. Middle of Traction, They dont know what they are doing and forget everything that is needed from a client. After Traction, Dishonest and Rude...
I financed a vehicle from them and the vehicle was supposed to be delivered today as tomorrow am flying out the country for weeks, at 9 oclock in the morning i was told the tracking device is fitted and they sending the vehicle to joburg, I waited close to 3hours I tried calling the sales person no answer, no email reply or any form of communication i spoke to the management i was told the guys are on their way to joburg, I waited another 2hours around 11:30 i called and no answer, called the driver delivering the car no answer. Well i had to do something about this so i called tracking company and gave them the details needed to verify if the unit was fitted and they confirmed it was not but booked for the day.. I called the dealer several times until i got to the sales guy/driver who said the information from the tracking company was not correct because he is already on his way and Promised to get to me before the end of the day, (Well i knew he was been dishonest cause i called the landline but thought maybe they have an external routing line) I waited until around 14:00 cause i received a call from one of their managers asking for some documents which i already sent saying they cannot deliver if i havent sent the documents i confirmed to have send the docs and I begun to sense a small of a rat.
I had to go deeper with my investigation as no one was answering my calls after that.. I contacted the tracking company who confirmed the unit to be fitted and the time it was activated which was totally out of the time line the dealer gave me.
I had to download the tracking app, register since i had all the details of the car and login to my surprise I managed to track the whereabouts of the car and it was still at the dealer and it never moved..
I truly need them to cancel the transaction and remove my details from the database.. The is no one else to receive the car since am flying out tomorrow morning...
Kind regards
Mike Dovey ***
Kind regards
Mike Dovey ***
Going back to this issue, I have a recording of William telling me the was an issue with clutch, i had no problem with this cause he said it was replaced, early this year i took the car for service and I was given a report saying the clutch is going, and I contacted the warranty policy company who in turn said they cannot cover for it. I had to replace it on my own,
On the 10th of Jan 2019 i asked Christo for a Technical report of which he did not provide i have been doing follow ups and no joy, I have my own technical report from VW which proves that there was work done around the clutch and proof as there are two bolts missing.
I called in the previous week and I was promised the report will be provided before the end of that day still nothing. Today i made a call after they asked Zenus to ask me current KM readers of which i did not give correct ones as i feel they are very *****, I then called and spoke to Zenus who in turn put me through to Christo who did not know how to handling it, the biggest mistake he did was when he thought he hanged up of which he did not and he was speaking to someone else i believe its Mark, I was still online and recording the call he said they must just give me any report which does not saying anything about the clutch but the bumper.
So recordings are saying different things.
1. Clutch
2. Bumper
3. Aircon
So which is which?
Even today i am still waiting for the report.
These are the people I dealt with...
William Driver
Zenus Sales Person
Christo Sales Manager
mark Principal
Havashin governder.... Regional I cannot get through to this one...
Going back to this issue, I have a recording of William telling me the was an issue with clutch, i had no problem with this cause he said it was replaced, early this year i took the car for service and I was given a report saying the clutch is going, and I contacted the warranty policy company who in turn said they cannot cover for it. I had to replace it on my own,
On the 10th of Jan 2019 i asked Christo for a Technical report of which he did not provide i have been doing follow ups and no joy, I have my own technical report from VW which proves that there was work done around the clutch and proof as there are two bolts missing.
I called in the previous week and I was promised the report will be provided before the end of that day still nothing. Today i made a call after they asked Zenus to ask me current KM readers of which i did not give correct ones as i feel they are very *****, I then called and spoke to Zenus who in turn put me through to Christo who did not know how to handling it, the biggest mistake he did was when he thought he hanged up of which he did not and he was speaking to someone else i believe its Mark, I was still online and recording the call he said they must just give me any report which does not saying anything about the clutch but the bumper.
So recordings are saying different things.
1. Clutch
2. Bumper
3. Aircon
So which is which?
Even today i am still waiting for the report.
These are the people I dealt with...
William Driver
Zenus Sales Person
Christo Sales Manager
mark Principal
Havashin governder.... Regional I cannot get through to this one...