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1 reviews | Active since May 2016

20 May 2016, 17:00

Worse customer service and s**** cars

<p>I bought a car almost a year ago from Imperial Gezina , the car had faults but i was told it would be fixed of which the gearbox wasnt fixed . After driving up and down to Pretoria for the problems on the car , four months later the gearbox finally gave in . Imperial refused to fix it , eventhough it was one of the faults on the car . We were told parts are available for this car when we bought it . This car has now been standing at a Michanic for the last 8 months , we cant find parts ... The michanic ordered parts through Imperial all the way from China and now the parts are lost . The manager at Imperial , Douw Bezuidenhout is ignoring me emails after he promised to make sure the Michanic gets the parts . I dont want this piece of **** car i was sold under FALSE statements . The promised me the parts were available , they promised to fix the car ........ then the gearbox gave in 4 months after getting the car . Imperials Head Office dont give a **** aboutr this matter , Imperial Gezina dont give a **** about it . Im stuck with a **** car that has been standing for 8 months ...... which i have to pay for each month . They arent intersted in taking the **** back or changing it for a decent , known car which we can actually get parts for . I dont want this car , there are no parts for it and my insurance cancelled the policy as the car is uninsurable because there is no parts . Imperial just made up lies to get rid of the car . They are the most dishonest company i have ever dealt with , there is NO customer service . They simply just dont care ................ </p>

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Replies (1)
Motus Select
Motus Select's reply23 May 2016, 10:43
Official

Your complaint has been escalated to the Regional Director.

Kind regards

Rennette Crock

National Customer Care Manager

Imperial Select - AMH Multifranchise ( www.imperialselect.co.za )

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Tel: ***