Work not done and lost equipment

My car went in a few weeks back for a service. I asked them to check my wheel alignment as I was driving up country. When I got my car back, I found out that the wheel alignment had not been checked at all. <br> <br> I also discovered that my car manual and its pouch were missing. When asked about this, I was assured by the foreman, Richard, that he would personally check up on it for me. That was the last I heard from Richard. And all attempts to follow up on this terrible service resulted in a seemingly endless supply of excuses about people having left for home for the day or long stories about other customers having taken my stuff. <br> <br> The service at this dealership is atrocious. And the management of the business have very cleverly put \customer service"staff behind the public phone numbers so that its impossible for you to get through to a manager. <br> <br> Its no wonder they were rated one of the 10 worst kia dealerships in the country. """