Warranty Complaint

I purchased a vehicle with Motus Select in Rustenburg around February 2023. I bought also a warranty product with the dealership which was active immediately after having my car. Apparently my car died on me as I was driving home, luckily I had an idea was the cause. I had to call my friend to jump start my car so that I can get home. The following I phoned knowing that I have a warranty policy that I bought when I bought my car. After giving them my information and the policy number I was told I don't appear in their system. I called the dealership (Motus) to find out, and they told me that they will investigate. After a day I received an SMS from the warranty with the reference number to use when I call them. Since then I have been calling daily and been taken from pillar to post, until on the 7th November 2023, I was frustrated because since I have been calling they've telling me they will get back to me, but never did. Until I called again and asked the guy why am I not getting any help, he went into the system to check and only to find out that they have never received any payment for my policy. It's been 3 weeks now not getting any help. I'm so disappointed.