RH
Rozanne H

1 reviews | Active since Feb 2015

09 Feb 2015, 20:44

waiting for the service book and spare key

I bought a car from Manfred, there was no service book but i was promised the car was serviced a week prior to me purchasing the vehicle. I was told I needed to wait 3 days for a service book as it had to be ordered. I am also still waiting for the spare key. I emailed Manfred as 3 days is up but he ignores my emails!! I am also not sure how the car passed the roadworthy test as the front wheels are in a shocking condition. I now will have to replace it as I cannot drive like that with cracked tyres. When am I going to get the service book and STAMPED to say the car was serviced as I was told??? Seems as if they are only interested in your money and once the sale is done you are nothing. I want proof that the car was serviced as it is making a whistling noise when I push he petrol and this is only 7 days after I collected the car at Imperial. I am going to take this further.

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Replies (1)
Motus Select
Motus Select's reply10 Feb 2015, 10:29
Official
Hello Roz32,

Thank you for bringing this to our attention.

Please allow us to investigate the matter with the Dealer Principal who will assist us with resolving the matter with urgency.

Please accept our apologies for the inconvenience caused.

Kind regards,

Rennette Crock
National Customer Care Manager
Imperial Select - AMH Multifranchise ( www.imperialselect.co.za )
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Tel: ***