RVdb
Ruan Van den bergh

1 reviews | Active since Apr 2024

09 Dec 2025, 08:55

Very unpleasant 6 months experience

I went motus hyundai alberton,when i purchased the vehicle cash the sale rep lindo was fantastic everything went smoothly.Got the car every was going well.Problems started when I was still waiting for my papers,after 2 months i was told the car must go for roadworthy which was shocking,i went to them ,got the papers and they took the car for roadworthy.When they came back the car failed the roadworthy,the engine didn't match the papers,then after they tried to fix that,the wheel bearings started to fail and thats after 3 months.I was given a courtesy car and for 2 months noting happend on the engin nr or the wheel bearings,i complained and was told to take it up with the ombudsman.In the end the car they gave was not practical for space and work and because of the worry of engin nr's not corresponding my worries was i would struggle to sel the car so i gave proposition to sell the car back which they excepted.After again a 2 week process to sell the car and help from people i know i got the money back for the car but in the end i lost 37K on the car.I would strongly and utterly urge you to stay away from all motus dealers i had my 6 months share with them of hell trying to sort it out i got no support except a courtesy car but the problem they had was not my problem and as a national recognized company i had thought better,i even tried to phone the managers manager and was told to leave a email i never got any feedback,i had a long hard journey of up and down trying to fix this and got no support from them and in the end had to sell on a large loss compared to the km's i had driven so please dont buy any car at motus you will not win!!!!

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Replies (1)
Motus Select
Motus Select's reply10 Dec 2025, 07:39
Official
Hi Ruan, we apologize for the unsatisfactory experience you have received we will escalate this to the management and higher for further assistance Regards, MS