1 reviews | Active since Sept 2010
Very POOR after sales service.
Long story. I bought a Hyundai Accent from Kia, Boksburg East Rand Mall at the end of last year. The salesman assured me that I had a 6 month period during which should anything faulty arise I could return the vehicle to the dealer and which they would repair the fault. This is not what I am experiencing now. <br> <br> 1. Spare key not issued on receipt of vehicle - still to date I'm waiting.<br> <br> 2. The engine developed a problem - I reported this to the dealership in March. Since then I have been shunted up and down regarding this. <br> <br> Last Friday after collecting my vehicle for the repair I hadn't traveled more than a kilometer when the engine misfire continued. I immediately phoned the dealership wanting to return the vehicle but they asked if I could bring the vehicle in on the following Monday. On delivering as per arrangement no bookings were made regarding my vehicle and I was once again told to go home and that they would contact me at a later stage when to bring it in. The manager also made a sarcastic remark that I couldn't expect him to keep on repairing my vehicle indefinitely. HE HAS NOT REPAIRED THE PROBLEM YET! It's three days later and still waiting for that call .. sad sad
Your complaint has been relayed to the Dealer Principal and Pre-Owned Manager to assist with resolving this.
Please accept our apologies for the inconvenience caused.
Kind regards
Rennette Crock
National Customer Care Manager
Imperial Select - AMH Multifranchise ( www.imperialselect.co.za )
***
Tel: ***
Your complaint has been relayed to the Dealer Principal and Pre-Owned Manager to assist with resolving this.
Please accept our apologies for the inconvenience caused.
Kind regards
Rennette Crock
National Customer Care Manager
Imperial Select - AMH Multifranchise ( www.imperialselect.co.za )
***
Tel: ***
