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Brian B

1 reviews | Active since Sept 2010

20 May 2015, 13:01

Very POOR after sales service.

Long story. I bought a Hyundai Accent from Kia, Boksburg East Rand Mall at the end of last year. The salesman assured me that I had a 6 month period during which should anything faulty arise I could return the vehicle to the dealer and which they would repair the fault. This is not what I am experiencing now. <br> <br> 1. Spare key not issued on receipt of vehicle - still to date I'm waiting.<br> <br> 2. The engine developed a problem - I reported this to the dealership in March. Since then I have been shunted up and down regarding this. <br> <br> Last Friday after collecting my vehicle for the repair I hadn't traveled more than a kilometer when the engine misfire continued. I immediately phoned the dealership wanting to return the vehicle but they asked if I could bring the vehicle in on the following Monday. On delivering as per arrangement no bookings were made regarding my vehicle and I was once again told to go home and that they would contact me at a later stage when to bring it in. The manager also made a sarcastic remark that I couldn't expect him to keep on repairing my vehicle indefinitely. HE HAS NOT REPAIRED THE PROBLEM YET! It's three days later and still waiting for that call .. sad sad

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Replies (1)
Motus Select
Motus Select's reply20 May 2015, 15:36
Official
Hello bgbartett,

Your complaint has been relayed to the Dealer Principal and Pre-Owned Manager to assist with resolving this.

Please accept our apologies for the inconvenience caused.

Kind regards
Rennette Crock
National Customer Care Manager
Imperial Select - AMH Multifranchise ( www.imperialselect.co.za )
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Tel: ***