Very Disappointed Customer

<p>In November 2016 I bought a 2013 Chery J3 with mileage 58.008km from the Imperial select in Roodepoort. Within a few weeks of driving the car the brake pads needed replacing and the hand-brake would'nt stay adjusted. I made the sales person aware of this and he took in the car to be fixed. But when i received the car, the problems still persisted.</p> <p>On the 31st of January 2017 while driving to work the car just died for no apparent reason. I had the car towed to the the Imperial select in Roodepoort. It took them 3 days to look at the car and a lady named Annemie Herbst that works at their workshop initially told me that it was just a fuse that had blown. But after she had received my complaint from the imperial select website, she told me that it was now the computer fuse box that needed to be replaced and that the Chery Head Office did not have the part in stock so I will have to wait 7 to 21 days for the part to arrive from China.</p> <p> </p> <p>The car is still under extended warranty and so I thought that warranty would pay for the part that is needed. Annmie informed me that I have to pay for the part as it was not covered by extended warranty. Such details we not communicated with me before signing the contract.</p> <p> </p> <p>I had just started a new job and desperately needed a car so I paid them the R 1 700 (payment made on the 10th of February 2017) that was needed for the part, I did this under duress as I really needed the car for my new job.</p> <p>My car has been with them for a month now and they still dont know when the part will arrive from China. This is unacceptable as they are suppose to have an Estimated Time of Arrival for every part they order. I fail to understand why they dont have an ETA for the part that is needed for my car. I feel that their workshop, specifically Annemie is not doing enough to find out what the delay is.</p> <p> </p> <p>I have since decided to trade in the car and get a better car. The sales person that sold me the Chery informed that he will do valuations and trade in the car "if the bank agrees". He said this will take 2 days. When i call him after 2 days he tells me that he is very busy and I must 'give him a break today'.</p> <p> </p> <p>I am very disappointed in the Roodeport Imperial Select. They made me pay for the part that warranty was suppose to pay for and on top of that I still don't have the car back after a month. The trade in process is also taking too long.</p> <p> </p> <p>I have complained to their manager but he does not respond to any of my emails annd calls.</p> <p> </p>