Very disappointed

Firstly I want to say that I’m a type of person that gives people second and third chances so to go back to the story this is the second vehicle I purchase from this company I’m not going to talk about the first vehicle because that is a couple years ago but I am here to speak about my experience of the vehicle that I currently only okay so I purchased a 2019 Toyota Carola 1.8 exclusive Because of my previous experience I have left certain things that I was supposed to declare to the dealership about the vehicle like for instance the windscreen has got a chip in it the driver-side rear view mirror is cracked on the indicator site okay I have left those items reason for being I understand that the front windscreen is relatively expensive and when I saw the rear view mirror indicator has cracked I have left it because I was unsure if it was done in a car park or if I purchased the vehicle like this but the main problem that I have now after four months of owning this particular vehicle this steering wheel has started peeling off so I went back to the dealership I spoke to the dealership branch manager and he advised me that it is where auntie and we will have to claim it through a extended warranty so I went to Toyota Menlyn they check for me if the extended warranty or the manufacture warranty was still available and unfortunately it was not the manufacturing warranty did expire on the 20th of October 2022 and that there was no extended warranty taken out on the car so which means is I as the customer need to replace it by myself Toyota Menlyn advice me to go back to the dealership and make it their problem but before I did that I went on the Internet and I went and send an email to Toyota South Africa And they advised me that it is not a manufacturing default and that the dealership where I purchased the car from and that they have to replace the steering wheel because it is highly impossible for the steering wheel to peel off after four years And that I need to go to the nearest Toyota dealership for an inspection to see what it has cost the peeling off so I went to Toyota centurion they advise me that to replace the steering wheel is gonna cost me roughly R5000 which I feel that the dealership has to replace the steering wheel for me and that I feel that I have purchased a 300,000 value of car and that the interior should be decent so I feel hopeless at this stage because it feels like the dealership where I have purchased the car is just pulling up their shoulders and tell me that it is my problem. I have spoken to the dealership at Moto select menlyn I have spoken to Toyota South Africa And I have visited Toyota centurion I feel very disappointed in the Toyota brand That a multi big company like Toyota and is only giving you a three year or 100,000 km manufacturing warranty if you talk to any South African and ask them what is the best car to buy in South Africa the first words out of their mouth will be Toyota but I feel different I feel let down this will be the first and the last Toyota I will purchase. that a multi big company like Toyota and is only giving you a three year or 100,000 km manufacturing warranty if you talk to any South African and ask them what is the best car to buy in South Africa the first words out of their mouth will be Toyota but I feel different I feel let down this will be the first and the last Toyota I will purchase. I have given motor select menlyn A second chance in a period of five years and I was met with the same attitude as what I received the first time of purchasing a car there. They are quick to let you sign the papers but when it comes to after sales it takes a while for them to come back and still they make it your problem I do not understand why a company so big wants to use an extended warranty booster to claim for their vehicle that was should of been expected through their company the day I took back the car the first time I had a paint problem they explained to me that they do not have any problem with purchasing or selling a car with respray the only problem what they have as if the car has got structural damage if it is cosmetic they are willing to take the car and resell it with out letting the customer know that there was a respray done on the car in month three of having this vehicle I need it to replace the front and rear brakes I left it there because I got a very good answer on the paint situation therefore I am giving you a one star because there is no option for me to choose a zero star And I will keep telling people off from Toyota because they can also not help you if you don’t have a manufacturing warranty or extended warranty it is difficult for me to explain how I feel about this I am a car enthusiasts and take pride and joy in my car and I am left with this the steering wheel is gonna cost me out of my own pocket And I will keep telling people off from Toyota because they can also not help you if you don’t have a manufacturing warranty or a extended warranty it is difficult for me to explain how I feel about this I am a car enthusiasts and take pride and joy in my car and I am left with this the steering wheel is gonna cost me out of my own pocket