ML
MARIUS L

1 reviews | Active since Aug 2015

28 Aug 2015, 12:05

VERY BAD SERVICE - MR LOMBARD

On 26 June 2015, I booked my TATA Super Ace in for a service at Imperial Boksburg in Atlas Road. My complaint was the irregular revolutions, the clutch, the fuel guage was'nt fixes as they had to order the parts. I was also informed that all the super aces are called back because of a fault in the differential or something like that.<br> <br> On my way home, I realised that the vehicle still had the irregular high revolutions. I thought that I won't phone them, but once they phone me back to let me know the part are there, I would tell them about it so that they can look at it again as it seems nothing was done about it. I waited exactly 3 weeks, but no one phone me back. I then phoned them and the receptionist informed me that thee line was busy and requested that I leave my number so that they can call me back.<br> <br> After an hour, I still had no response and I phoned again. The receptionist informed me that the line was busy again and again I left my number and asked that they urgently contact me.<br> <br> After about two hours I had not yet received a call back and I phoned again. I was then put through to an Afrikaans lady and after giving her my registration number, she confirmed that she

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Replies (1)
Motus Select
Motus Select's reply28 Aug 2015, 12:37
Official
Hello jelombarad,

Your complaint has been relayed to the Service Manager and Dealer Principal for a response to you.

Please accept our apologies for what has transpired.

Kind regards,

Rennette Crock
National Customer Care Manager
Imperial Select - AMH Multifranchise ( www.imperialselect.co.za )
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