1 reviews | Active since Aug 2015
VERY BAD SERVICE - MR LOMBARD
On 26 June 2015, I booked my TATA Super Ace in for a service at Imperial Boksburg in Atlas Road. My complaint was the irregular revolutions, the clutch, the fuel guage was'nt fixes as they had to order the parts. I was also informed that all the super aces are called back because of a fault in the differential or something like that.<br> <br> On my way home, I realised that the vehicle still had the irregular high revolutions. I thought that I won't phone them, but once they phone me back to let me know the part are there, I would tell them about it so that they can look at it again as it seems nothing was done about it. I waited exactly 3 weeks, but no one phone me back. I then phoned them and the receptionist informed me that thee line was busy and requested that I leave my number so that they can call me back.<br> <br> After an hour, I still had no response and I phoned again. The receptionist informed me that the line was busy again and again I left my number and asked that they urgently contact me.<br> <br> After about two hours I had not yet received a call back and I phoned again. I was then put through to an Afrikaans lady and after giving her my registration number, she confirmed that she
Your complaint has been relayed to the Service Manager and Dealer Principal for a response to you.
Please accept our apologies for what has transpired.
Kind regards,
Rennette Crock
National Customer Care Manager
Imperial Select - AMH Multifranchise ( www.imperialselect.co.za )
***
Tel: ***
Your complaint has been relayed to the Service Manager and Dealer Principal for a response to you.
Please accept our apologies for what has transpired.
Kind regards,
Rennette Crock
National Customer Care Manager
Imperial Select - AMH Multifranchise ( www.imperialselect.co.za )
***
Tel: ***
