Very bad customer service

We bought a vehicle from Imperial Select Northcliff , and after taking delivery of the vehicle , we were very unhappy with the events that occurred afterwards

Upon collection of the vehicle, they said they need to give us a spare key, service book, and 101 inspection

which two days later was still not done,, in which we also discovered the clutch was going and there were parts missing from the vehicle , and the spare tyre was damaged. We were not once contacted by the sales consultant or the manager to advise on feedback regarding the things requested

We had also still not received the contract from them , which also had to be asked for , we asked if the vehicle had a warranty or service plan and it was told to us by the finance manager that there was a 2 year service plan and warranty included

We then received a phone call whereby the consultant said that nothing was listed regarding any service plan or warranty for our vehicle, we then contacted the finance manager whereby she claimed she told us that there is no service plan or warranty she claims she told us if we wanted the service plan or anything we had to pay a deposit , which was NEVER communicated to us, otherwise we would have made arrangements to get a service plan in place!

The service is absolutely preposterous, and very disapointed in this dealership.

Most outrageous part is its not our first time purchasing a vehicle from Imperial Select and every single time they have **** to us