1 reviews | Active since Aug 2012

14 Oct 2015, 18:58

Vehicle Service - Engine Damaged, Fine Received

23/07/2015 - Vehicle went in for 15000km service & was damaged by mechanic fitting the wrong part. I was contacted by Patrick & told a new engine would be ordered & fitted. <br> 27/07/2015 Engine ordered & workshop received 18/08/2015.<br> 14/08/2015 - 3 weeks past, I escalated problem to Tata who resolved delivery as Patrick did not return calls, emails. Given 3 courtesy cars with no fuel.<br> 31/08/2015 vehicle repaired & delivered with aerial broken & on reserve tank - notified Patrick. Contacted Riaz about fuel & promised R300 fuel top up.<br> 01/09/2015 went to collect fuel voucher of R300 as promised, Patrick authorised only R150.<br> 02/09/2015 Vehicle not starting - notified Patrick. After great convincing, technician sent & problem fixed.<br> 09/09/2015 notified by Riaz that original aerial would be fitted 11/09/2015 at my home.<br> 11/09/ 2015 told to go to fitment center to get aerial fitted. WRONG AERIAL fitted. notified Patrick.<br> 15/09/2015 Aerial delivered.<br> Aerial fitted on 21/09/2015 after escalating matter to TATA. Notified Patrcik that vehicle received traffic fine while in possession of workshop & Riaz promised to get fine paid.<br> 14/10/2015 To date fine is unpaid, 2nd fine notice received

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Replies (1)
Motus Select
Motus Select's reply15 Oct 2015, 11:21
Official
Hello Munshook,

Your complaint has been relayed to the Dealer Principal to assist with this.

Please accept our apologies for what has transpired.

Kind regards,

Rennette Crock
National Customer Care Manager
Imperial Select - AMH Multifranchise ( www.imperialselect.co.za )
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