Urgent Request: Refund Claim against Imperial Renault Centurion

Please note that this is a formal escalation regarding the refund request claim for the vehicle that was purchased on 25 January 2019, with plate number FL21KXGP 2016 Model Honda Ballade 1.5 elegance GOLD.

The vehicle was defective at the time of purchase, it was since returned to the dealership; we have the choice of (i) repair, (ii) replace or (iii) refund at the dealers/ sellers expense.

As a result of the defective state of the car and appalling service encountered in your dealership, the car was returned back to the dealership (on 15 January 2019) with the expectation that a full refund is due to us at the dealers expense. We therefore dealt with different representatives after the car was returned, still encountering the same appalling service. The dealer principal (Wandile) even ignored our calls and text messages claiming that he has interviews. If he has interviews, why was he able to respond to my whatsapp message and not responding to sms messages? Is it because I was aware he read my messages because of the blue ticks? Not so clever move because he blocked my number on WhatsApp after reading my message and responded by providing me with his email. I asked for his boss's email, there is no reply on my request.

All representatives (Jackson, JP and the dealer principal Wandile) that we dealt with do not perform to meet basic standards relating to customer service and experience. Follow up phone calls/ messages have been initiated on our side with no satisfactory feedback advising on the next steps and time associated to all tasks/ activities involved to complete the refund request claim process.

Due to events indicated above, we have no confidence that this matter is taken seriously and would like to get this resolved as soon as possible (by 01 March 2019).

If it is in your capacity to intervene and assist, requesting that you do so as this matter requires your urgent attention.

We would like to present refund request claim options regarding this matter as we need maximum refund on damages:

Option 1. Current Refund Request Claim

1. 100% refund of the purchase price for the vehicle.

If a full refund request is declined, notice that further actions will be taken against the dealership;

Option 2. Future Request Claim

1. 100% refund of the purchase price for the vehicle. 2. Attorney fees (should we decide to act against the dealership). 3. Other damages that we are entitled to relating to the claim.

I do not wish to deal with the dealer principal in my case, Wandile. Someone higher than a dealer principal will be suitable in my case as we were disappointed dismally by your so called "principal.