Unsatisfied with Renault Duster

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Dirk V

1 reviews | Active since Jul 2021

17 Jul 2021, 10:59 Unhappy with Renault Duster I bought a new Renault Duster in 2018. In the beginning, it left me next to the road with a yellow light and did bring it to Renault and they fix it. Then the engine van did not want to stop I brought it back to Renault BFN and they fix it. Then rattles starts in the front somewhere. They told me it came from the roof and they open the roof and said they fix it. Then the rattles starts again somewhere in front of the dashboard. I took it several times in at one stage the vehicle was there for two days, they open the whole dash and after I kept it in the shadow under a carport the first time I stop in the sun the windscreen crack and Renault said it was not them after I brought a letter from a glass company confirming that it did not crack from a stone. I replace the windscreen myself. The rattles continue and I reported the matter to MIOSA and they send a Technician from Renault SA who confirmed the rattles and said they must replace the air vent. MIOSA closed the case. When we drive we put on the radio that the rattles not frustrate us. In the winter it is even worse. They told me there is another Duster that have the same problem. I said from the beginning within 6 months they must replace the vehicle I had a maintenance plan on the Vehicle. They said it is a long process about two years I am now at 3 years and after replacing the air vent it still rattles and Renault drove with me to confirm it. They say now they want to send the Technician from Renault again to listen to the Vehicle the same thing that was been done more than a year back. I must wait after the Covid19 level change before he will come they said. I waited for the air vent almost 6 months' also ask them but Renault BFN can confirm the Rattles why waiting again and after a year it will still not be fix. THE VEHICLE must replace that is the only solution because I took it so many times back and they cannot fix it, it is been proven. I do not enjoy the Vehicle with rattles that is why I bought a new Vehicle without rattles. Their legal section said the following and I quote it: "Sometimes, unfortunately, to identify a minor issue such as a rattle is dependant on a process of elimination.

It is important to note that even though the rattle may irritate you, the vehicle is not defective and is mechanically sound.

For them, it is a minor issue (I paid the full amount for the Vehicle) at least the Vehicle can DRIVE. It is that a answer they tried to eliminate the rattles now for 3 years is that possible and still it is not been solve. The most of time I drove with my other Vehicle that is second hand but without any rattles. For me it is a MAJOR issue. No after sales commitment. Very disappointed

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