SH
Sheldon H

1 reviews | Active since Aug 2011

26 Sept 2016, 12:35

Unsatisfied and thoroughly disappointed

<p>It starts with a purchase I was told was a great deal confirmed everything told that AA inspection and all that was done. I took possession of the vehicle only to discover the power steering is stiffer than old manual steering my bushes on the gear leaver are so worn that its still got a lot of play even in gear. The break lates were not working the radio was an issue the car vibrates strangely at times not sure why. Sent the car back complaining I dont know how it got through the AA inspection with all these problems so they took the car back again and when I got it back the only thing that had been fixed was the radio and break lights. Continue to correspond with the sales consultant to get this sorted they took the car back again and I was told we would swap it for another vehicle as I was very unsatisfied with it. Then got a courtesy car which they took back after about a week and returned the renault without anything being done to the car as I was told the courtesy car had been sold. I was assured that finding a replacement was a priority and would be done with in a couple days. Shortly after getting the renault sandero back the handbreak light came on and would not go off even when completely releasing the handbreak. Which got strung out for about a month. Finally took this up with the dealer principal who would not talk to Abdullah who Im using as a proxy to assist me with the whole deal as hes been in the industry and can assist me with all the things I just dont understand. The dealer principal would not deal with Abdullah and said that they are not swapping this car and are going to repair and send it back to me. I am not comfortable having this vehicle any further as how its giving trouble and issues keep cropping up and now the dealership is refusing to keep their word. I have saved all the email correspondence as well as voice notes and whatsapp messages through out this ordeal and I honestly do not know what to do now. Im really hoping this can be resolved without this becoming a major issue as I need the transport for work and it is more than a car its my independence. Please can you give me some advice or assistance on how to proceed because im going to be debited for something I have made aware Im not happy with. I was told i wouldnt pay as the vehicle was going to be switched out. And now Im worried Im going to pay for something I did not honestly end up getting which is a reliable vehicle.</p>

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Replies (1)
Motus Select
Motus Select's reply26 Sept 2016, 13:11
Official

Please be advised that I was Out of Office when you sent your mail on the 22nd.

Kindly allow us the opportunity of taking this up with the dealership for resolution to your complaint.

Kind regards

Rennette Crock

National Customer Care Manager

Imperial Select - AMH Multifranchise ( www.imperialselect.co.za )

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Tel: ***