RP
Roual P

1 reviews | Active since Feb 2015

16 Feb 2015, 14:19

Unprofessional service and lying to customer

Between 05 Jan and today multiple voice, text and email messages re outstanding payment due to me were ignored by a Sales Executive. My most recent messages to him were warnings to list the KIA Menlyn Franchise on HelloPeter should he continue to ignore me (which he did).<br> <br> I called them one last time Thursday 12 Feb and attempted to speak to the DP, but eventually got a call back from the Client Liaison Officer. <br> I sent her the requested proof of the most recent (ignored) comms to the Sales Exec and received an email response from her early Friday 13 Feb. She mentioned that she supp**** the Sales Exec with the necessary documents (which he actually already confirmed receipt for on 15 Jan) to request a cheque from their Financial department (which he told me he already did on 15 Jan), and that the money might be in my bank account this Tuesday.<br> <br> Out of principle (due to the continuous unprofessional service) I declined and again demanded immediate payment. I was called by another Sales Exec. a little later on 12 Feb and was told that he would call me again by 14:00 to confirm payment. Needless to say, he did not call again, and payment was also not made.

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Replies (1)
Motus Select
Motus Select's reply17 Feb 2015, 14:08
Official
Hello roualdup,

Your complaint was taken up with the Customer Liaison Officer at the dealership.

We trust that this has now been resolved.

Please accept our apologies for the inconvenience caused.

Kind regards
Rennette Crock
National Customer Care Manager
Imperial Select - AMH Multifranchise ( www.imperialselect.co.za )
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