Unprofessional and zero sales care

When I bought my car(November 9,2021) it only came with one key and was promised that the spare key will be sent to me. I have been calling since to do follow ups and every time I call I had been promised a call back which never happens. I need the spare key. I bought a Kia Picanto 2020, white. Len is the person that keeps promising he’ll look into it and get beck to me however he never calls me back and I am quite fed up and frustrated. Send me my second car key.

Made a complaint via their website and they again promised that the key has been ordered and I’d be contacted once is arrives at their Sandton branch. I never got the call and I had to email them again which they have now chosen to ignore my email yet my issue is still not resolved. All I want is my car key.

This has been the worst experience I have ever had, very unprofessional and zero competence.