Unhappy client

Wow, where do I even begin? I am a first-time buyer and thought I had done all my research, compared, and landed on a car on the Motus Select website. I was enticed by the "Motus Select Assurance". I was so sure that the second-hand car I was about to buy had gone through an intensive 110-point check.

The buying process was super quick, literally took 2 -to 3 days. I was told my car was ready to collect on the 18 January 2025. We went to VW Germiston/Lindsay Saker Germiston. Firstly, even though we had organised for a morning pick up they still had to prepare for me to see the car as it wasn't on the floor.

Fine, we asked my salesperson (Katlego Mabalane) to drive it out off the floor for us and there was a screeching sound. I thought maybe it was the tire on the tiled floor and ignored it. We drove that day and discovered that there were a few things amiss. 1 day of having the car 1. The boot cover and aerial were missing 2. He gave us a spare key and said he was organising the original and it would take a few weeks (now all of a sudden it will take almost 6 months for the key as it's being order blah blah blah) 3. When you turn the car on, the AC automatically goes on and there's a groaning rumbling sound coming from the engine. 4. The car has no power going uphill 5. When idling there's a screeching sound in the engine. Obviously, first thing that Monday, I call him and tell him about the problem. He promises to fetch the car the next day. All of a sudden there's no driver to come with him so he comes and fetched it on Wednesday (22 January 2025). He promises to keep me updated and I give him a printed out page of all the problems and I sent an email.

I call him Thursday to find out progress and he says they are taking it to Hyundai and it will probably take a few days because it's a 2019 version and they need to order the parts. FIne the whole week is a new story about it taking time but when I keep checking my tracker it's moving around. This Saturday it was literally in Braam Fischer Driver Randburg, then Morningside area till this morning. If you don't call Katlego, he won't update you. Telling me how he is busy chasing targets and has been busy. Like fix my problem bra and then you can get back to your targets!

I have been getting promises about my car being delivered and fixed since Firday. He doesn't acknowledge emails and when I call he gives me excuses, that quiet frankly have nothing to do with me as a customer.

I called first thing this morning to make sure that my car was being delivered today and he said yes, at 3 he says there's no drivers etc and he wants to drop it off at my house. The WHOLE day, you had to organise a driver, actually since Monday you had time to organise a driver but now there's no driver and it's my problem that if you bring it you won't have a ride home????? I am at work and I DON't have a ride home because I was promised that my car would DEFINETLY come today (28 January 2025). It's almost 5 now and the car hasn't even left Germiston.

I've been patient. I was told that I am getting a working car that has no problems but only 3 days after getting the car they had to take it back to fix. I am not sure what other problems I am going to come across because I have lost all trust and hope in the dealership and the car I got.

I tried calling the dealership to speak to a manager to complain but somehow they transferred me to the same salesman that sold me the car for him to give me stories.

I am so mad and this is a big purchase. If it didn't work properly why did they advertise it, why didn't they recommend another car? Why am I without a car and why is a driver giving the salesman a run around my problem?