Unhappy client

I take my car for annual service at Tokai Multifranchise. This morning I called to book a service and was told they no longer do services there. I assumed it was for all cars as my daughter also services her Kia Picanto there. I was told I must book at Stikland or Somerset West and then learnt from Somerset West that they still service Kia's and Renault there. I called Tokai back wanting an explanation why the clients were not notified of the change as that is the proper and courteous thing to do. I was put on hold to speak to the manager and was just rudely cut off and I called in a second time. He apparently was not available and I requested he call me back. I am yet to get a call back and do not think I will. I live in Wynberg and work in town. This means I have to travel to Stikland to get my car there and they only offer an Uber service up to R100 and the rest is for the client's account. Way to go Tokai...your service suc****