NX
Nkululeko X

1 reviews | Active since Sept 2020

23 Sept 2020, 00:09

*********... Think again before buying from them

I recently bought a VW Polo from their Durban branch I was told that the car was accident free... A few days later I noticed that the front of the car had been repainted, I had no problem with that, beacuse I thought it was cover up for the wear and tear from the previous owner. I had the mishap of s****ping my front bumper against a wall and had no problem the follwing days, the car drove without a problem... Aboua a week later my car stars leaking coolant from the cooling system. I then send it to KIA to have it checked out. I am then informed that the minor accident caused damage to my radiator and I am told mumbo jumbo about my headlight being losse from that, and then they ask me if I had taken the car to someone to have it fixed!!? They say the tech who was inspecting my car is the same tech who inspected it before I had perchursed it and he never made any weld to the vehicle meaning I had done that!! That got me thinking if I was sold a car that was involved in an accident... I no longer want this vehicle and I'm considering legal action because I never tried to cover up my dents, and just a scratch to the bumper wouldn't normally cause this much damage..

0
Replies (3)
Motus Select
Motus Select's reply23 Sept 2020, 08:19
Official
 Good day Nkululeko

Durban Multifranchise is part of the Renault Retail Division as from 1 July. 

I will send your complaint to their Customer Service and copy you in.

Regards

Carike
 
NX
Nkululeko X's update23 Sept 2020, 14:49
Reviewer Update
I have recieved the necessary help with regards to my car... I am glad to say that there was just a miscommunication between my mself and the people at Imperial Select, there was no weld on the car the weld was a plastic weld to hold my light. They have offered to change the light.. And fix my radiator by Friday, and the reason my radiator wasn't fixed was the fact that the pressure test didn't reveal anything wrong hence they were not able to fix it...
Motus Select
Motus Select's reply23 Sept 2020, 15:50
Official
Thanks for the feedback, much appreciated. 

Glad all is sorted. 

Regards

Carike