1 reviews | Active since Mar 2016
Undesired after sales customer care
On 4 occasions over a 6 month period of back and forth with a sales executive at Imperial Select Helderberg, my Nissan Pathfinder which was purchased at Imperial Select Helderberg has digressed to a point of not even starting now. Gearbox problems that was promised to be fixed on many occasions but never delivered any service. Today, I was advised by the sales executive to use my insurance to get my van from my home in Milnerton to Stellenbosch where it had been seen to last year and returned with the same problem on the 11 September 2015. I believe that this situation has reached a point of urgent customer care as i am now completely stranded. This matter needs urgent attention and a strong voice like yours.
The warranty policy offers roadside assistance and also covers the towing of the vehicle to the nearest authorised repairer.
We have been in contact with the dealership who have advised that it is the alternator that is causing the problem and is related to water damage, they have further confirmed that the gearbox has previously been attended to and resolved.
Please let us know if there is anything else we can be of assistance with.
Kind regards,
Rennette Crock
National Customer Care Manager
Imperial Select - AMH Multifranchise ( www.imperialselect.co.za )
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The warranty policy offers roadside assistance and also covers the towing of the vehicle to the nearest authorised repairer.
We have been in contact with the dealership who have advised that it is the alternator that is causing the problem and is related to water damage, they have further confirmed that the gearbox has previously been attended to and resolved.
Please let us know if there is anything else we can be of assistance with.
Kind regards,
Rennette Crock
National Customer Care Manager
Imperial Select - AMH Multifranchise ( www.imperialselect.co.za )
***