Unacceptable service - Imperial Select Diep River.

I purchased a car in July at the Imperial Select Diep River branch through Donovan Buckton. I took delivery of the vehicle on Friday 20 July.

In August I received a speeding fine which happened on Thursday 19 July along the N1 highway in the middle of the afternoon going at 144km per hour, for R600.

I called Donovan to let him know that I received this fine and on further investigation it was not me driving the vehicle as I hadn't taken delivery of it yet and he assured me that he would take care of it. I also emailed a copy of the fine to him for his records.

I've now received a final warning for it, I contacted Donovan again via email asking him to sort it out to which he rep**** he would revert back to me. I have not heard anything back from him. I then mailed the above communication to the sales manager Jason Louwrens, and I have not heard anything back from him either.

I refuse to pay this fine because:

A) I took delivery of the vehicle a day after the fine took place - so my car was being driven by someone at the branch. B) It was already sold and in my name and should not have been in use by anyone. C) If I go through a road block with an outstanding fine, I am going to get into trouble even though I am not the one responsible for the fine and thats a mark against my name. D) If they do not pay the fine before the court date I am going to have to take time off work to go and rectify the matter.

On top of this, when I purchased the car it had no manuals and no service book. I waited a couple of weeks in order to receive the manuals but I still have no service book.

I find it completely unacceptable that this is the length I have to go to in order to try and get these people to take care of something which they are clearly responsible for. I tried being nice but now I am tired of dealing with people who clearly don't care once the vehicle has left the building.

Donovan Buckton - ********** Jason Louwrens - **********