1 reviews | Active since Sept 2025
Trouble from the start
<p>Good day</p> <p>In July 2015 I showed interest in the above mentioned vehiclle that was at the Alberton dealership. The quote was made out including a service plan. When the F&I, Summaya Russool, asked the salesman, Marius (no longer in your employment), which service plan she should quote (cambelt or no cambelt), the salesman advised that this vehicle does not have a cambelt. Today, 21/09/16, the vehicle was taken in to the Alberante GM dealership for it's annual service. I was then advised that this service is the cambelt service and that liquid capital would not be covering the cambelt as it's not part of my service plan.</p> <p>This is not the first problem I had after purchasing this car. It was sold to me as having a FSH, when the 1st owner missed the first two services. It had no spare wheel, when I eventually received a spare, it was the wrong one, and I had to go back again to fight for another one. The tow bar took more than a month to be installed after several failed attempts as the incorrect part was ordered numerous times. The vehicle was handed over to me with a flat tyre. The dash lights was not working when I picked the car up and had to drive it like that for 2 weeks. Upon the first service, in 2015, shortly after receiving the vehicle, there was a problem with the service plan too.</p> <p>I have kept quiet for this long about it, as I am not a troubleseeker, but I have been *****ed over on so many occasions with this vehicle and today was the last straw. Now, tell me, who must fork out the R3200 for the cambelt service??? This was not MY mistake, but yours. And, on top of that, I loose my last service effectively as the service plan will only pay for the oil change. So what was the purpose of purchasing the service plan???</p> <p>I want answers, and will be seeking legal advice if I don't get helped to my satisfaction!!!!! </p>
Thank you for bringing this to our attention.
Kindly allow us to take the matter with the Dealer Principal who will assist us with resolving the matter with urgency.
Please accept our apologies for what has transpired.
Kind regards
Rennette Crock
National Customer Care Manager
Imperial Select - AMH Multifranchise ( www.imperialselect.co.za )
***
Tel: ***
Thank you for bringing this to our attention.
Kindly allow us to take the matter with the Dealer Principal who will assist us with resolving the matter with urgency.
Please accept our apologies for what has transpired.
Kind regards
Rennette Crock
National Customer Care Manager
Imperial Select - AMH Multifranchise ( www.imperialselect.co.za )
***
Tel: ***
