Tracker Refund

I purchased an i20 November time in 2014, the car was promised to come with a tracker. We established that the tracker was not installed. I then obviously before taking the car put it on insurance which put a tracker on the car because they also established it did not have. Imperial then promised to refund me for the billing of the tracker that was never installed. This has not happened and I have been e-mailing and calling and also walked into the dealer and reminded them of this refund. I was ignored and just told stories about their accountant. They are not honest and fair to their customers and have no shame for it. Never mind the fact that the car had not been to the standard that it should be when I received it, as was promised by their sales man. I then had to take the car back on 2 occasions because the promised service was not delivered. <br> I will surely not recommend them or deal with them again but right now all I want is what is due to me. Refund the tracker fee and provide PROOF in writing of the money going back to my finance. <br> The car also had no cigarette lighter which I was promised would be given to me. .They do not deliver on their promises. . .It's a struggle <br>