*******!
<p>I paid a holding deposit of R500 in November 2016 which I still haven't received back. I also bought my vehicle under the false understanding that a Tracker would be included free of charge. After getting home and seeing that they worked it into my finance agreement, I asked that it be removed as I had not installed the tracker system yet. The tracker was never installed, but still it reflects in the finance amount I owe Wesbank. After numerous times of emails back and forth none of these issues have been resolved. I also received a "free holiday" which I have been trying to book, but no one gets back to me from that side.</p>
After being contacted by the group's customer care manager, saying that she forwarded the complaint to the branch, I haven't heard back. Really disappointed and feel like I have been ******.
After being contacted by the group's customer care manager, saying that she forwarded the complaint to the branch, I haven't heard back. Really disappointed and feel like I have been ******.
The F&I Business Manager has mailed to confirm that the Tracker will be refunded into the finance agreement and confirmed that she has received the refund.
We apologise for what has transpired and the inconvenience caused.
Kind regards
Rennette Crock
National Customer Care Manager
Imperial Select - AMH Multifranchise ( www.imperialselect.co.za )
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The F&I Business Manager has mailed to confirm that the Tracker will be refunded into the finance agreement and confirmed that she has received the refund.
We apologise for what has transpired and the inconvenience caused.
Kind regards
Rennette Crock
National Customer Care Manager
Imperial Select - AMH Multifranchise ( www.imperialselect.co.za )
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