MM
Micheal M

1 reviews | Active since Apr 2017

24 Apr 2017, 11:56

the worst customer service received

<p>I purchased a Polo Vivo from imperial selecet in Pintown , at first all was well and i was happy purchase the car , once i receieved the vehicle thats where the issues started , the car license was not done ( changed to GP ) and the cars central locking was not working due the car key being lost.</p> <p>i spoke to Dinesh about these issues and he assured that if i did the License and the car key cut that i would be reimbursed , to date i have not recieved any money for the car license and number plates that i had made which was suppose to be done by imperial select , i did not get the car done becuase i was afraid i would not get reimbursed . </p> <p>the car to date does not have central locking and im currently using the spare key , when ever i cantact Dinesh im told that he will contact me back. i have not received a call form him to date other then the one he made to make a sale , he did communicate any of these issues with the vehicle until it was delivered to me. and i still had to contact him regarding the issues.</p> <p> </p> <p>because of the service i recieved i would not deal with this company in future, as a paying customer u expect to receive only the best service as promised.</p> <p> </p>

0
Replies (2)
Motus Select
Motus Select's reply24 Apr 2017, 12:19
Official

Your complaint has been forwarded to the Dealer Principal and Pre-Owned Manager to assist with resolving this.

Please accept our apologies for what has transpired.

Kind regards

Rennette Crock

National Customer Care Manager

Imperial Select - AMH Multifranchise ( www.imperialselect.co.za )

***

Tel: ***

MM
Micheal M's update03 May 2017, 08:17
Reviewer Update

Its been a week and i still have not received a call or any feedback from Imperial select Pinetown , is it possible that someone from imperial select can provide some assistance ?????