The worse service ever! at Renault Fountain

<p>I bought a second hand renault sandero t900 dynamique from Renault in Fountain Pretoria.</p> <p>singned contract and took the car on the 10 June.</p> <p>Singned with Anelle, she explained that the car had tracker, smash and and grab the works... but she explained. Never sold/offer it to me to either accept or decline. Then I asked Victor (sales person) how much service plan do i still have and if I can extend it, he then told me I have a maintanance plan even gave me the book and the card. In my mind, i had a bargain. Problems started when I get home and get a call from MFC telling me about the residual of 30000 that was never explained. Then went back to the contract.</p> <p>I found that all the extras that were being explained to me were actually for my account but nobody bothered to sell them to me and being a second hand car I would assume that was already installed. Then on 22 Jul i get a call from some company selling me a service plan because the one on this car has been terminated. Went back and asked Victor about that. He then turn around and tell me I must have misunderstood him when he told me the car has no maintanance or service plan. Mind you this car was 30000 on the clock.&nbsp;</p> <p>I took my time and complained about the added extras that tjey included in the car without my permission and that I want them removed or they must prove to me when it was sold. My emails were not answered from the 23 June until I called Stefan the manager who was so rude. First I asked him about the number plates, service history, log book and spare key that I have not received till today. Im driving with the 3rd sticky paper on my window. He just said to me we will sort it out with the bank. the secind time Stefan again said "I told you, you will have to wait it will be sorted" with an attitude of note. When I asked about the extras he said he cant speak on behalf of Anelee I must talk to her. When I tied talking to her on the phone she accusede if saying she is a lier. I told her if she say she sold me the extras then yes. She is a **** and can she prove when it was sold because the stuff were already fitted when I came to sign and take the car and she sure as hell did not sell me anything before and after!</p> <p>What I want from this dealership is the below.</p> <p>-number plates</p> <p>-spare key</p> <p>-log book/service history</p> <p>-all extras that were not sold to me be taken out</p> <p>&nbsp;I have highblood, i dont have time to be stressed by them. Infact i regret ever buying a car from this dealership. &nbsp;I will never, i mean never ever drive a Renault again if their staff and managers are this incompetence, rude and know nothing about service or business ethics for that matter!</p>