1 reviews | Active since Jan 2016
TERRIBLE SERVICE FROM MIDRAND MULTIFRANCHISE
I am a very unhappy customer. Today, the 4th of January 2016, I picked up my chery qq3 tx 2014 from the MULTIFRANCHISE workshop, the mechanics that I asked the workshop to fix was fixed, however my vehicle was damaged in numerous places, fog light broken, added dents on my bonnet and a scratched cubby. I dealt with olive and shereen the service advisors at the workshop who had inspected my car before booking in. The manager Derek was then called to notify him of such faults who agreed to replace the cubby because shereen advised him that those scratches were not there when I booked it in who later contradicted himself and stated that he was doing it out of goodwill and he will not be doing any repairs on the car and that I should deal with the matter as I see fit, disgusted by the way I was treated, I drove myself home only to find a further damage to my fog light (smashed completely). I have numerous complaints against the dealership from the time I purchased the vehicle to date and no resolution to help me in any way. What happened to the customer is always right. DERICK treated me with no respect and was both arrogant and rude and I would not suggest for anyone to deal with them
Kindly allow us to take this up with the dealership, the Dealer Principal is presently on leave but will bring this to his attention on his return,
Please accept our apologies for what has transpired.
Kind regards,
Rennette Crock
National Customer Care Manager
Imperial Select - AMH Multifranchise ( www.imperialselect.co.za )
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Tel: ***
Kindly allow us to take this up with the dealership, the Dealer Principal is presently on leave but will bring this to his attention on his return,
Please accept our apologies for what has transpired.
Kind regards,
Rennette Crock
National Customer Care Manager
Imperial Select - AMH Multifranchise ( www.imperialselect.co.za )
***
Tel: ***
