PA
Promise A

1 reviews | Active since Jun 2017

23 Jun 2017, 11:23

Terrible Service Department

<p>My Tata SuperAce truck had a breakdown almost 2weeks ago, it was then towed to the Tata Dealer at boksburg(close to East Rand Mall). Its been there since and everyday i get a different story. I've drove there 3 times already and every time i just get a different pile of lies. I was told the part was ordered from the suppliers, last week Wednesday(14th June) when i got there i was told the part had been received the very same afternoon, it will be installed and the car will be ready on Thursday(15th June). On thursday i tried to get hold of them with no avail, the service agent was on leave and Service manager was apparently busy in the workshop.</p> <p>On Friday(16th June) i sent my drive to go and source feedback. He was told that the part still needs to be reomved out of the car and sent to the supplier...</p> <p>This is the worst service ever!!!!!!!!! I wish I could just give the truck to them and buy myself another reliable truck with a reputable brand!!! </p>

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Replies (2)
Motus Select
Motus Select's reply23 Jun 2017, 11:44
Official

We are in receipt of your complaint logged on our website and have referred this to the Service Manager to assist urgently.

Please accept our apologies for the delay with the repairs.

Kind regards

National Customer Care

Imperial Select - AMH Multifranchise

www.imperialselect.co.za

***

PA
Promise A's update23 Jun 2017, 11:49
Reviewer Update

The Service Manager is not helping me in anyway, he said to me yesterday i must call Customer care.

I tried getting hold of the Principal Dealer with no success. I am now going to post this throughout all Social Media Platforms and also call 702.