Terrible service as usual

I took my car to imperial select in tokai, cape town. I brought my car in for the steering coupling ( which i dropped of the day before to give them the maximum amount of time to work on the vehicle) and was told that the car would be ready at 16:30 i arrived at 16:40 only to wait until 17:30 to be told that my vehicle steering adjustment ***** had stripped so they had to loCk it in place and order a new one. Once i got into the car which was not washed or sanitized after the part replacement. The steering now is completely off where it was fine before hand. I use my car for work and to see clients. My car being late made me miss a meeting with a prospective new client and i have to take my car in AGAIN!!! They have offered to get me a car to use while my car is in and that i would need to add duel into the car they would borrow me. I already have fuel in my car that i would use i don't need an extra expense of fuel i may not use entirely!!!

This is not the first issue i have had with this branch as when it was last serviced less than a month ago.

They completely try to blame the delay on the ***** which stripped. Any self respecting workshop should have a threading tool or have the part on hand now i will sit with out my vehicle again along with steering alignment which is out which will probably cost me extra as well. If you were serious about service you would make sure all of these issues were sorted out.

I will never ever go to or consider buying a vehicle from them again. If you want good service steer well clear of imperial select tokai