Terrible Service

<p>Hi,</p> <p>I’m terribly disappointed with the level of service I have received from Imperial Select Menlyn.</p> <p>I purchased a 2012 KIA Cerato at the end of June 2016.I was told that the vehicle had undergone a thorough inspection from their mechanics and had undergone an AA multi check.</p> <p>When I asked for the report from the AA, Werner (saleperson) claimed that he was having problems getting the report.</p> <p>I took this at face value and chose to trust that the vehicle had been checked. I was clearly being **** to. At the end of the day it was found that the vehicle had the following issues:</p> <p>· Rear windscreen wiper severely damaged</p> <p>· Rear license plate *******ly fitted</p> <p>· Spare wheel incorrect size</p> <p>· Rear shocks completely worn</p> <p>· Rear tyres, even with good tread, had terrible flat spots as a result of worn shocks.</p> <p>· Turns out the vehicle had also been in an accident, front and back damage was picked up</p> <p>On several occasions I tried to get Imperial Select to attend to these issues</p> <p>After being ignored over and over I eventually did some of the repair work myself, got new tyres and fixed license plates etc. After a bit of fighting I eventually managed to get Imperial Select to install new shocks and replace spare wheel.</p> <p>I made an appointment with them, drove all the way to Pretoria from JHB and was forced to spend money on taking the Gautrain to work and back.</p> <p>And after all this, they had not bothered to order new shocks or replace the spare wheel.</p> <p>I have wasted time, money, and leave days for nothing.</p> <p>I then found out that Imperial Select had sold me a car with accident damage.</p> <p>They claimed they would never do such a thing and insisted on doing an internal inspection. A week later they agreed the vehicle did indeed have some accident damage and agreed to replace the vehicle.</p> <p>They had the decency to supply me with a courtesy vehicle which I drove around for a month, however, I was in for a nasty surprise.</p> <p>While driving the courtesy vehicle I was pulled over and given a R500 fine as the license had expired months ago. I have made several enquiries on a refund but to no avail.</p> <p>Imperial Select eventually they would swap the car I purchased, but instead of swapping the car I got my original car back, which is not safe to drive. I made a complaint to them about this and this was ignored once again. I then tried to make an appointment to see Raymond Thomas, their dealer principle.</p> <p>Things finally seemed to move along but when it came time to confirm a time for the appointment I was ignored again.</p> <p>I even made a complaint directly with their customer service department and this was also ignored.</p> <p>Anyone that is looking into purchasing a vehicle from Imperial Select should contact another dealership. Not only was I subjected to various faults and inconveniences, but the customer service I was given was shoddy. Clearly this dealership feels that they are not only above the law, but above servicing their clientele. Therefore, I advise you to take your business elsewhere.</p> <p> </p>