Terrible Customer Service

<p>My mom enquired about a Nissan Bakkie. After speaking to Charmaine Stoltz they organised a test drive for the 2.5l diesel. When the car arrived, it was not a 2.5l but a 2.4l. When my mom asked if it was a 2.5l she was assured 4 times by Charmaine that it was. However, the manager phoned her and said that it was 2.4l. We had to pay a R500.00 deposit for them to keep the car while we got all our documents in order. After finding out about the car, we said we would not be taking the vehicle. On the 22nd of November I requested the deposit be returned. After several emails and phone calls it has still not been returned as at 14 December. Shane at the dealership is impossible- he will not call you back after promising several times to 'sort it out', he does not reply to emails. Rian, the manager is never in office, I have phoned to speak to him several times to no avail. Charmaine Stoltz is the worst- she just kept passing the buck, refused to help us, did not return messages or emails. Absolutely horrific.</p>