SF
Shadley F

1 reviews | Active since Jul 2010

03 Jun 2015, 10:22

Tata service centre - Milnerton

I have had great hassles with your branch last week and I think I am still trying to recover.<br> To cut a long story short I am very unhappy with a lot of things, particularly the charge I had to pay for wheel nuts and bolts totaling R506.22 for an error that took place in your workshop.My vehicle, a red Cherry Tiggo went in for an assessment and for some lightbulb replacements. My husband dropped the car off after 08h00 and had to wait 2 hours for the drop off service to take him to his office.The service light was on and the car had been for a service in March, and that is the reason why Abdulla suggested that I do an assessment on the vehicle, to which I agreed to. Also note that the service conducted in March is not on your systems, but it is clearly marked in my service history book.As it turns out the assessment wasn't done and the service department went straight in to do the service because it was authorised by Liquid Capital. Whilst doing the service, one of my front wheels was removed to check the brakes and my wheel nuts broke off in the process. Further authorization was requested from Liquid capital, for work we didnt approve. Can you say *****? Luckly this was corrected.

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Replies (1)
Motus Select
Motus Select's reply03 Jun 2015, 10:33
Official
Hello Shad10,

Thank you for bringing this to our attention.

Please allow us to take the matter with the Dealer Principal who will assist us with resolving the matter with urgency.

Please accept our apologies for the inconvenience caused.

Kind regards,

Rennette Crock
National Customer Care Manager
Imperial Select - AMH Multifranchise ( www.imperialselect.co.za )
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Tel: ***