MP
Machelle P

1 reviews | Active since Sept 2015

03 Sept 2015, 15:29

TATA / IMPERIAL MOTORS - MILNERTON

My car broke down and was towed to Tata/ Imperial Select on 19 May 2015. It was with them for 21 days before I was told what was wrong with the vehicle and another 2 weeks to confrim that the repairs would cost me R47 000 for the engin overall. I continiously had to call and follow up and the service I got was pathetic. <br> <br> Alot of empty promises and no delivery. By week 9 my car was taken to another mechanic of my choosing thinking I was rid of the bad experience, only to be told that there were engin parts missing.<br> <br> My current mechanic cant complete the job of fixing the car because we are waiting on 3 parts that is no where to be found. It took Tata 5 days to confirm that there was no parts left behind and they maintain no one in their parts department is able to assist with new parts numbers.<br> <br> To date I am not sure when I will get my car and it's nearly 4 months. Thanks to Tata/ Imperial Select Milnerton my life has been absolute hell. <br> <br> I am still waiting on a call to ask me about their service. Suppose this is the only way to share my views.

0
Replies (1)
Motus Select
Motus Select's reply07 Sept 2015, 09:29
Official
Hello Machelle77,

Your complaint has been relayed to the Dealer Principal and Service Manager for a response to you.

Please accept our apologies for what has transpired.

Kind regards
Rennette Crock
National Customer Care Manager
Imperial Select - AMH Multifranchise ( www.imperialselect.co.za )
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