TATA EAST RAND SHOCKING SERVICE!!!!

<p>So we bought a Tata Superace about 4 months ago from Tata Boksburg. It broke down on the 17th of October (after being for a service not long before) the branch approved it as a 'warranty claim' they ordered a new engine and told us that it would be around a week or so then we would have the 1 tonner back. My husband had to keep phoning them as we did not get any calls to say how far they were with the engine etc. Everytime when we call them they have a different excuse. So tomorrow it will be 3 WEEKS and we are STILL waiting for them to let us know whats going on. Everytime we phone them they either didnt order a part, or the engine is missing a part, or the injectors are faulty. There is always some excuse. I even contacted the customer services department to complain. They emailed me only twice since i logged the complaint and havent heard from them yet. We install swimming poola for a living and we bought the 1 tonner in order to proceed with the business. Now we are losing thousands daily because they just dont care if they keep your vehicle 1 week or 3 weeks. They take their time and dont give a ****. When i asked for a loan vehicle they said "ehhh mam we dont have extra cars" so this is my question to you.... of the vehicle broke down and it is TATA's fault, are they not supposed to say "sorry mam here is a load vehicle for the time being" and another question i have... the vehicle is standing there now for 3 weeks, who is going to pay the installment for the vehicle? Because it's been standing by TATA boksburg for 3 weeks??? How is that fair??? </p>