1 reviews | Active since Jun 2017

25 Jul 2017, 10:55

Stranded and absolute bad service

<p>I can not honestly understand how a company like this one can be so irresponsible. 8 months later I have been sent from pillar to post, excuse after excuses, deciet after deciet </p> <p>Some one out the is sitting with a spare for a vehicle that I bought from Imperial Select. My vehicle has been standing for 2weeks because they can not provide me with a key, which is their responsibility To do so. </p> <p>I am starting to think that if I was not a Black woman, this issue would have been resolved ages ago!</p> <p>Even my job is on the line because I am unable to perform my work responsibilities . </p> <p>They damaged even the existing key that I had and every day I am being given empty promises which I am honestly sick and tired of . The car can not be driven because I do not have a key</p>

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Replies (3)
Motus Select
Motus Select's reply25 Jul 2017, 11:04
Official

I have just followed up again on this matter Phendiwe, and I do apologise as this is not the way our company operates.

I will update you shortly

Kind Regards

Mike

's update25 Jul 2017, 11:09
Reviewer Update

Not good enough Mike. I have been hugely inconvenienced by all this. The locksmith said he'd come Last Friday, he didn't, said he'd come yesterday, he didn't, he said he would leave the office this morning at 8am, he has pitched. And as per usual, he will not.

Motus Select
Motus Select's reply25 Jul 2017, 11:44
Official

Phindiwe, please continue to use the courtesy vehicle the branch has provided you with until this matter is resolved. The vehicle is insured so you dont have to worry. I am in contact with the branch to see what the delay is

Regards

Mike