Stinking Customer Service

My daughter bought a car at Imperial in Pretoria Menlyn six months ago. She was not given a contract including the car service book. The car was in bad state of which I had to contact Hello Peter for help and that is when Eric calverley got in and help for the car to be sorted and I was very happy with the service. I have waited for three months for the service book that he promised to deliver to me. I have sent email to him, messages to him and he never respond. The car is due for service as of today, I sent him a message explaining the situation and he never rep****. What a stinking service I got from Imperial, how do we drive a car that is not servies, how do we book in the car for service when we do not have service book. No contract. I am hugely disappointed with Imperial and very angry with their poorest service they gave us. The car needs to go for service. We tried to book in the car for service but cooldnt book it in without the documetaiton. Hello Peter, I need and ask for your urgent help. I will never ever allow my frinds or family to do business with Imperial.

Your help is appreciate.

With kind regards Zanele