Sterling service and customer satisfaction!

A terrible accident caused significant damages to the undercarriage and suspension. As my car is still under warranty, I arranged for an inspection and quote to be done by this dealer. Through my Insurance Broker, an Assessor was appointed to assist with the final costing and authorisation of repairs. <br> It got tricky: my car was in for repairs but also due for a service. Poor Yolande Pretorius took over my file from a gentleman that left and had to keep her wits about in sorting the Service items from the Accident repairs, brake pads from additional accident damaged items.<br> All this time the Service Manager, Mr Raymond Swart and the Workshop Manager, Mr Johan Diederiks kept liaising with the Insurer to have any additionals checked and approved.<br> With the bill around R30 000,00, my car was graciously released to me by Mr Swart. Little did we know it would take the Insurer almost 4 months to settle the account.<br> Mr Swart and Mr Diederiks even replaced a shock absorber and later assisted with a warped brake disc.<br> Mr Christo Roberts, your team truly live up to the note at reception: \Our customers are the reason for our existence"<br> Please convey my heartlfelt thanks to all staff. """