1 reviews | Active since Jun 2014
Staff Lie
<p>I traded in my old vehicle and purchased a second hand car over 2 weeks ago. I followed up with the sales rep last Friday (17/06) regarding the licencing and registration of the new car as well as the settlement for the old one. I was promised that the plates would arrive on Monday mid-day and a Cheque was cut for settlement. On querying Monday afternoon, I was told that it was paid and my plates would arrive mid-day Tuesday. I called Tuesday afternoon and got the same story, tomorrow. I arrived at the dealer on Wednesday to collect my plates and get a printed proof of payment only to be told the plates would be arriving in 2 hours so they would be delivered to my office that afternoon and the payment was made on Tuesday, but the could not supply me the proof immediately and would email them through. Once the proof was emailed it was evident that the payment was only made that day. My plates never arrived, when following up with the manager I was told the driver would bring everything through first thing Thursday morning. They did not arrive, Once again I followed up and was told the driver is no longer coming to me first but is now stuck in Toti.</p>
Thank you for bringing this to our attention.
Please allow us to take the matter with the Dealer Principal who will assist us with resolving the matter with urgency.
Please accept our apologies for what has transpired.
Kind regards
Rennette Crock
National Customer Care Manager
Imperial Select - AMH Multifranchise ( www.imperialselect.co.za )
**********Tel: 011 **********
Thank you for bringing this to our attention.
Please allow us to take the matter with the Dealer Principal who will assist us with resolving the matter with urgency.
Please accept our apologies for what has transpired.
Kind regards
Rennette Crock
National Customer Care Manager
Imperial Select - AMH Multifranchise ( www.imperialselect.co.za )
**********Tel: 011 **********
