Spare Key not delivered as promised

Hi

I purchased a 2016 Renault Megane and collected it for delivery on the 16th June this year from Imperial, Northcliff. This vehicle was initially driven down from one of the Imperial Branch’s in the Western Cape to the Imperial Branch in Northcliff, Johannesburg where I picked it up. Ever since I had the vehicle, Ive been promised to be handed over the spare key. First, I was told, the spare will be sent to the Northcliff Branch once full payment of the vehicle was made between the two branches. Ive been asking for updates since June as to the whereabouts of the spare key. I was dealing with a sales consultant whos name is Regan Chetty. He has been very helpful and he assured me that I would get the key. Months have passed and there is still no outcome. I then escalated to his manager, Donovan Johnstone who seems to show a very apprent lack of interest.

Its been over 3 months and Im still waiting for the spare key. Could someone please make an effort to actually get this sorted as its becoming frustrating having to keep following up with the branch. I cannot afford not to be in possession of the spare as it would be very costly to replace if I lost my current key. I was happy with the service from Imperial up until this point. It’s a simple task and I don’t understand what the delay is. I hope this is channelled through to the correct person and my issue resolved asap. I don’t want to have to keep following up and even going to the dealership to have to find out where my key is!