SOLD A FAULTY CAR @ IMPERIAL SELECT EDENVALE

<p>good day</p> <p> </p> <p>i bought a FAW V2 from Imperial Select (Edenvale) on the 21st of July 2016. <br />on the 22nd i was off work so i didn't use the car.<br />on the 23rd at around 14h30, the car started giving me problems, the car would not start, with a tank full of petrol and not indications on the dashboard, i was stranded at Northgate mall. i called the sales lady (zee ngwenya) to help me or help understanding what was happening with the car. she gave me her colleagues number so he could advise me. Male bystanders tried to assist me but failed, eventually the car started again. this would happen periodically with no warning or reason. sometimes even at a traffic light. i alerted the team at the dealership that this car did this a lot. i have several witnesses who would attest to be stuck me with on numerous occasions. Since it was the weekend, i drove straight home and thought that by Monday the people at the dealership would come and assist me.</p> <p><br />on the 26th of july, i sent the dealership an email and CC the relevant sales lady informing them again, formally this time of my complaints.<br />Nokwazi ********** m> <br />Jul 26 <br /> <br /> <br /> <br />to isandofni, PZ<br /> <br /> <br /> <br /> <br /> <br /> <br />Good day</p> <p>I bought a car from you last week Wednesday, on Friday I had a problem where I was stuck at the mall and the car would not start. Various bystanders came to assist but failed to help. It eventually started up on its own. I called to inform zee ngwenya of the problems I was experiencing.</p> <p>Since it was the weekend I though not to make a fuss but regretfully it was not to my benefit. The car continued with this problem several times.</p> <p>I would like a different car, this one is too problematic and unreliable I feel.</p> <p>Kind regards <br />Nokwazi Zondo</p> <p> </p> <p> </p> <p> </p> <p>on the 27th of July, i went to the dealership to take the car back and talk to the dealership principle (manger Johan). i told him the problem i was experiencing with the car, he didn't believe me and out right was very rude to me and my friend who had accompanied me. he at some point tried to call someone, im not sure who anymore to reaffirm that there was nothing wrong with the car. he repeatedly said i don't have proof to support me claims, rudely even told me to take a video the next time the car gave me problems. he promised to follow up with the person he was trying to call( i recorded him saying this) but he didn't do a follow up nor did he ever call to check whether the car was giving me further problems. i remember him repeated bullying me and telling me that there is nothing wrong with the car, making me feel like i was an idiot for even complaining to him.</p> <p>the dealership driver came to fetch the car on the 28th, after the sales lady saw the bad treatment i had received from her boss. she advised that they would take it into the workshop and finally find out what the problem was. she suggested that it could be because i didn't have the original key, which was the first i was hearing abut this, keep in mind i was never given a second key in any case.</p> <p> </p> <p><br />the car was in the workshop for 1-2 weeks, i was given a courtesy car by zee to use, around the 6th of august, i alerted zee that the car had not come back to me and asked why, i was not given a valid answer. later that week i was told the car would be taken to get serviced, i tried to ask Kenneth not to take it to service because the year nor the stipulated KM's had been used. the car was serviced regardless of my wishes. the car later that week came back to me, i was given no formal report of what they were doing to the car for the past 2 weeks.</p> <p> </p> <p><br />i took the car back and used it for less then a month and a new problem came up. the car radio stopped working.</p> <p>on the 13th of September i alerted zee that my car radio had stopped working for over a week , she said she would send mosedi(driver) to come fetch the car but eventually, thy didn't even bother. i had to follow up my self by constantly calling and physically going to the dealership, but all efforts in vain.</p> <p> </p> <p><br />on the 19th of September, i started having problems with the gears of the car, i alerted zee and told her the dangers and inconvenience of this problem. she promised once again to send to mosedi to fetch the car, i felt at this time that she was being no help to me and instead i was being pushed to the side and being ignored.</p> <p>on the 22nd of September, i sent an email to the dealerships customer relations/care as copied below, alerting them to how unsafe i felt the car was.</p> <p>FW: Imperial Select - Complaint (Zondo : ********** 893) Tata Edv - Ticket No: 1609NKA9<br /> <br />Multifrachise Customer Care <amhmulticustomercare@amh group.net<br />Sep 26 (7 days ago) <br /> <br /> <br /> <br />to me, Johan, Zee<br /> <br /> <br /> <br /> <br /> <br /> <br />Dear Miss Zondo,</p> <p> </p> <p>We are in receipt of your complaint.</p> <p> </p> <p>AMH Multi Franchise prides ourselves in providing our customers with the best experience and takes it personally when this does not happen.</p> <p> </p> <p>Kindly allow us to take this up with the dealership.</p> <p> </p> <p>Please accept our apologies for the inconvenience caused.</p> <p> </p> <p> </p> <p>Kind Regards</p> <p> </p> <p>RENNETTE CROCK<br />National Customer Care Manager | Imperial Select<br />(Without prejudice)<br /> <br />www.imperialselect.co.za<br />T(S) +27 11 ********** T(D) +27 ********** F ********** <br /> <br /> </p> <p> <br /> </p> <p>From: Imperial Select [mailto:no-reply@imperialselec t.co.za] <br />Sent: 22 September 2016 02:01 PM<br />To: amhmulticustomercare@amhgr ********** om<br />Subject: Imperial Select - Complaint (zondo : ********** 893)<br /> </p> <p>Imperial Select<br />You received a complaint.</p> <p> </p> <p>Complaint Type :</p> <p>Used Car Sales <br />Parts</p> <p> </p> <p>Region : Gauteng</p> <p>Dealer : Edenvale Multifranchise</p> <p>For Attention : Johan Lubbe</p> <p> </p> <p>Customer Details:</p> <p>Title : Miss</p> <p>Name : NOKWAZI</p> <p>Surname: zondo</p> <p>Contact Number: </p> <p>Email Address: </p> <p>Vehicle Make: FAW V2 2015 1.3 5DOOR</p> <p>Vehicle Registration: DN69SLGP</p> <p>Person Responsible: MANAGER</p> <p>Complaint: GOOD DAY I bought a car from this dealership 2-3 months back, the car started giving me issues. i spoke to the manager gave me attitude and out right was difficult to deal with. the sales lady zee took the car in to be checked, and the car came back to me. i used for less then a month, then the radio stopped working and changing gears is also a problem now, I DONT FEEL SAFE DRIVING THIS CAR. i told the people at this dealership. i have ad it with this car and its issues. i really fee i have been cheated with this car, please assist, give me new one or allow me to upgrade. im not happy and feel very unsafe.<br /> <br /> <br /> <br /> </p> <p><br />on the 26th, i alerted zee to the fact that i had to travel to the free state on the 30th and requested she ask if i could get a courtesy car since i didn't fell safe using the one i had, she only rep**** on the 29th saying that she couldn't help, not even offering other options. i also alerted her that day that car was giving me problem in terms of reversing, even this did not perused them to help. </p> <p><br />i traveled to the free state on the 30th after work, on the 1st of October as i was preparing to got to my cousins wedding, the clutch of the car was very loose and i could not put the car into any gear. i called zee numerous time and she dint pick upon her private cell, eventually sent her an sms, she once again redirected me to Kenneth. the only help that Kenneth could give was he A1 roadside assist number, to my distress i found that they work from Monday to Friday. i called Kenneth and he asked his there was a male figure close to, i assumed he thought i didn't know what i was talking about. i gave him my brother- in-laws number, they spoke and only then did he understand that i hard a serious problem. i then took it upon myself to call FAW roadside assistance, the assisted me and towed the car to a local faw authorized workshop.</p> <p><br />on Monday the 3rd of October, i had to once again call the dealership and asked to talk to the dealership principle, i was told he was busy and left numerous messages. zee at some point assured me that she would talk to johan personalty, but i was not called back, till today.</p> <p><br />i eventually called rennet the customer relations lady, relayed what was happening and to alert her to the fact that the workshop where my car was had been calling the dealership asking for warranty information so they could start looking into my case, but no one at the dealership would help mariske. she then said she would speak to zee and get back to me.</p> <p><br />she did get back to me and told me that i would have to wait and get a report from the workshop in Bethlehem. she mentioned a few things which made me feel that they would try and blame it on me. she mentioned that the diagnosis would indicate weather it was my fault or not. she even mentioned that it might be that i burnt the clutch. i tried to explaining to her that i didn't burn the clutch but that the car had been faulty since day 2.</p> <p> </p> <p>after close to the whole of october my car was at a garage, i picked it up last night with brakes, clutches ect being replaced, this morning the car wont work. i have tried to call every single person at the dealership but there is no answer. this car is really problematic.</p> <p><br />i feel corned and helpless, i have been given a faulty car and forced to pay for it on a monthly and i am not satisfied with this dangerously faulty car. i dont want this car anymore and i never want to deal with this dealership anymore. they have proven to be ****** and refuse to help me. it has only been 2 full months with this car and already i feel like its been years and years of having a problematic car.</p> <p> </p> <p><br />kind regards <br />Nokwazi felicity zondo<br /><br /><br /></p>