skin color

After my previous review about this company I was then contacted by someone that gave me contact details of the store manager by the name of Rian. Rian contacted me via e-mail asking me to come to the dealership to try sorting out my complain that was initially directed to the terrible service of Garit.

I drove 45 minutes from Soweto to Edenvale thinking I will get a new and correct spear wheel from the bakkie we bought only to find out that I will be labeled as a ******** and be told that I must pop up half of the amount for buying a new spear wheel and I would have to pop out the other half which I did not agree to as a customer that should be receiving a proper service from Imperial select.

I was then promised to get the correct wheel that would fit in my bakkie, it took both Garit and Rian 2 full weeks without communication what so ever then Sunday 04-02-2018 20:00pm I got what was suppose to be a spear wheel not knowing if the spear wheel is for a car or for a cart that's being pulled by a goat.

but I received and placed it under the bakkie where its stored . Friday 09-02-2018 I got a puncher on my front wheel then I changed the wheel and it fitted correctly only to find out that the wheel is so old that when I drive the car it swerves from side to side.

I then sent an e-mail this morning to Mike dovey and I was shocked by the response I got.

"Good afternoon Nico

With reference to our telephonic discussion and your mail below, I have taken the matter up with Rian at our Edenvale branch. Rian advises me that when you had your discussions he was prepared to go 50/50 with you as you advised me, but you were not prepared to accept this, so as a gesture of goodwill, he replaced the rim but put the same tyre on that was on before, and it was in good condition. It is now also 11 months since delivery took place. As such he cannot assist any further with repairs to the vehicle. Are you sure it’s the tyre that is making the vehicle pull to the left, or is something not damaged under the vehicle.

Should you wish to take this matter further, I can let you have the application for the Motor Industry Ombudsman to adjudicate on this matter, and the dealership, and yourself, would be bound by their ruling".

Kind Regards

Mike

Mike Dovey

National Customer Care – Imperial Select

MOTUS Corporation (Pty) Ltd

E-mail: **********

so I ask myself

Exactly what kind or type of people get a proper service from this company or is it a "race"thing that I will be labeled and seen as a ********.

if I knew what type of services are given to customers that buy cars from Imperial select , then I would have used a different company that don't see and treat people according to their skin color.

I have attached a picture of the so called spear wheel I got from this company.

I will still fight this matter even if it ****s me .