Shocking service / experience Multifranchise / Imperial Select Roodepoort

The imperial select / Multifranchise dealership in Roodepoort service is beyond bad Since trying to get my Mitsubishi serviced there, I have no once walked away having experienced good service 5 Months ago, Mitsubishi confirmed the engine needs to be replaced due to a factory fault. The dealership kept my car for 4 months, it was an absolute shocker how I was always **** to, then the ship is in Durban, then the truck broke down, then the engine was the wrong one etc..... eventually when the engine got there (from Japan) they did what they needed to do, got my car back and low and behold, dents on the passenger door. Again, one fight after the next, they paid for and got the dents repaired At the same time, they wanted me to carry the cost of the roadworthy as well as registration (due to new engine number) Again, one fight after the next, they covered the cost When all was said and done, I had built a relationship with the dealer principle and I felt that, they had tried to make up for the terrible experience. So I thought, when the next service comes a along, I will try them again. Two weeks ago, book my car in for the 90 000km service which is a major service. Long story short, car had to stay for 2 days, because the parts department didn’t ensure the relevant parts are available. Get my car and the engine is making a horrible noise and the automatic transmition feels wrong take it back again, they tried to charge me over R3000 to replace belts and the air filter that’s blocked Again, one fight after the next, it turns out, I don’t need new belts due to the belts that are new already, it was minor adjustments and lubrication and adjustments to the transition and clearing the blockage in the air filter Seriously? I will not be going back EVER again No one answers when you call, should they answer, no one returns a phone call after leaving multiple messages. You need to take time off work to see these guys Judging by the lack of customers, I don’t think these guys will be open for much longer Wort dealership by far, anything worse than this I cannot imagine