1 reviews | Active since Jun 2014
Settlement still hasn't taken place!
After two compliments of outstanding service from the staff at Imperial Select Boksburg it worries me to lay a complaint shortly after.<br> We have purchased two vehicles in less than a month and now the last purchase has not gone as smooth as anticipated. The vehicle I traded in is still not settled at the bank and this debit order will now be deducted off my account come month end! This is absolutely unacceptable as I will no be out of pocket and also struggle being thrown from pillar to post trying to get these funds back. I know full well after speaking to Graham that the outstanding amount will be paid by cheque. This takes 10 days to clear! How can the process take this long? We live in a technologically advanced age, why not pay via EFT? This is extremely frustrating and I phoned Graham last week warning that I did not want this to happen!! He also told me that I am not the first customer with this complaint... If it happened to one customer that is one to many!!! I will not stand for this in any way even if I have to go to the papers with this! I have done everything from my side the diligence should have taken place at Imperial Select. This mess needs to be attended to!!!
We have contacted the Dealer Principal to assist with having this resolved urgently.
Please accept our apologies for what has transpired.
Kind regards
Rennette Crock
National Customer Care Manager
Imperial Select - AMH Multifranchise ( www.imperialselect.co.za )
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Tel: ***
We have contacted the Dealer Principal to assist with having this resolved urgently.
Please accept our apologies for what has transpired.
Kind regards
Rennette Crock
National Customer Care Manager
Imperial Select - AMH Multifranchise ( www.imperialselect.co.za )
***
Tel: ***
