Service Plan mess - no assistance

I bought a used Suzuki from Imperial Select the Glen (Pieter) in june. I had to buy a service plan additionally, and was quoted just under R6000 for 2 years/90.000km.<br> <br> When my service was due (in july), I was contacted by Imperial, and they organised the service for me. I didn't think about it at the time. Later I found out that Imperial paid cash for this service.<br> <br> Now it's time for a new service, and I contacted another Suzuki dealer to book my car in for a service. They said my car didn't have a service plan. I tried contacting Imperial, but got no response from them. Finally I went there, and all they said was \oops