SAME PROBLEMS OVER AND OVER AGAIN WITH FAULTY PRODUCT BOUGHT AT ROODEPOORT MULTI FRANCHISE

Further to the previous review by JeannineL in Sept 2017 --- guess what! Our FAW V2 is back at the dealership. There was a problem with the clutch - again. Then they realized that the clutch problem is because of the gearbox. We told them the gears were scratching since the start but they have denied it. We were requested to sign authority for them to take the gearbox apart and to take responsibility for the costs. Taking into account that we are still in warranty period .... needless to say that we absolutely refused! Now, the gearbox was stripped and parts needs to be ordered from China. But only when the warranty claim has been approved ... Our car went to Roodepoort Multi Franchise in May 2018. 2 months later - still no approval. No parts ordered. We are stranded with no vehicle. And according to Leeto and Jaco at Roodepoord Multi Franchise, they have no loan vehicles and this must be requested from Head Office. Surprise! Head Office also have no loan vehicles. Thank you to Bianca Fennell (case consultant at Head Office) for friendly and sympathetic service. I appreciate! Does anyone have any idea what we can do ???? We are absolutely at witts end and not having transport, does not help!!!! The service plan and warranty will expire soon and then we are stuck! It is absolutely frustrating that we have bought the car brand new but it has been back to the dealership more than what we have had the pleasure of using it. And it seems to be the same problem over and over again?? We have had nothing but problems and problems since when we bought this car. Surely there must be something to be done to protect the consumer against a product that has been faulty like forever ....?? Thx. Mrs M Lightfoot