Sales / Finance

Good day, I spoke to William on Friday morning, where he did a pre-approval for finance for me. A short while ago he returned my call and informed me that a loan was approved. Not long after that I was phoned by a lady informing me that she would send me a form that will require a signature. William even phoned me that he would keep the white Etios for me. For me this was a done deal for I needed a replacement car, for I sold one of my cars the previous day. This is now where things went wrong.

1. I never received the form that I needed to sign. 2. Then on Friday afternoon late I tried to phone, but did not get any answer. 3. Somebody inside the Imperial department even supp**** my number without my consent to another insurance company, for they phone me and offered to insure the Etios for me. WHAT, I HAVE NOT EVEN SIGNED A DOCUMENT OR SALES CONTRACT. 4. After 10 o'clock on Saturday, I tried to contact the Imperial Select department at numerous occasions, but nobody answered. How is it possible that the sales department is closed or does not answer a phone between 10 and 12 o'clock on Saturday.

Anyway, no harm done to ME, all the above-mentioned problems/errors come at a price to your company. Due to the urgency of me getting a car I have decided today to buy a car from a local dealer. An error like these just caused the company to loose a R 200 000 deal and William his possible sales target.