Sales driven with cars that are equivalent to We Buy Cars.

Renault SA - please respond.

Motus - you are not worthless business!

The car you get when purchased, is a done deal after you leave the dealership, that is the attitude you get from the DPs representing this business regardless if it is defect, wear and tear or whatever reason.

I have been through exactly 3 Dealer Principals for the duration I've bought their ****!

12 May 2023 - Car purchased from Keenan Pypers (quick and easy sale, after delivery, papers and deal already through, I pick up a shudder on the day of delivery. Let me warn you potential customers. I'm sitting with the same problem to date after reporting the defect on day 1 from the few minutes of having the vehicle in my possession) THINK TWICE BEFORE SIGNING YOURSELF INTO SUCH AN ONGOING FIGHT.

Due to this issue and *****ulent issues I've raised to Motus (Renault) I've dealt with

DP Tammy Maddox - the 1st to authorize a clutch replacement after I've declined being afraid of the very situation happing to date. Clutch replaced in April 2024 as she said it was wear and tear, overlooking the fact that I have had numerous enquiries to the sales man regarding this very issue on day one and counting. The highlight of everything - clutch replacement was done through my Motor plan (how ethical of a Legit business)

2nd service Motus Tygervalley DP Martin SMIT

THE TEAM THERE COMES WITH AN EVEN BETTER SUPRISE. I done my 2nd annual service on 23 Sep 2024 and about 3 weeks later on the 18th October 2024 - I emailed Motus Tygervalley to inform them about the heavy heavy shudder that came about 3 days prior the email, which sounded like it broke the entire car with the bad shake and I only managed to get an appointment date, 3 weeks later than my email sent so, my car was booked in on the 31 Oct 2024.

My car was at the workshop for the full day, from 07h30 until after 17h00 - no feedback nothing to let me know that they looked at it or have to repair it until I called the branch at 16h20 to find out if my vehicle would be ready, the clerk Toni told me I should be there 16h45 to collect. I get there, stood there and she said she'll be with me shortly (I took a taxi down to get to the dealership to be there the time she advised) tired after a full day of work, I went to sit in their waiting room while there was other customers collecting vehicles which she assisted while I waited to hear from her. I found that I've been sitting for more than a 25 min, the service guy came up and spoke about my vehicle not aware that I was already there and I heard him saying to Toni "the vehicle sounds very bad, the shudder is bad, the gearbox will have to be removed to get to the clutch" this is when she tried to silence him showing him the client is in the office. Toni came to me, spoke to me as I put my husband on Loud speaker to hear what they've got to say, she explained what the work shop guy just said and that they would first have to call Table view to find out what the repair entailed, cost and paper work and things and then she'll let me know when they've got what they need and go ahead with the job. In the meantime, she says I should take the car home with me, I can bring it back when she gets all the Info she needs from Table view as the car will just be standing (not that they would charge me) but I'm more than welcome to bring it back when she let's me know. I drove the car home with the permission of the Dealership as they would know better, only to return with my car uplifted due to THE EXHAUST PIPE that broke 04th Nov 2024 on my way to work. Expense that Monday morning was R370 extra to get it to the Tygervalley branch due to the distance as insurance only covers to the nearest dealership. I get there, they are at a loss for words. Toni and the workshop guy standing there looking at me as she eventually says I should tell the tow trucking service just to pull it in a bay, they will get it from there. I left it, told the tow truck what I've been instructed and they then left while I go upstairs to explain the frustration and urgency of this *** to Toni and her guys. Toni assured me, she will get calling, on that Monday I found that she's never contacted Table view as she advised she would so I asked, would you be calling today, yes from her. I got an email on the Tuesday to say the car has been re-booked to be looked at on the 7th Nov (Thursday) a while week gone. She will confirm with me if they can get approval to remove (strip) the car to send the clutch away - my response was, please go ahead so we can get to the bottom of this.

Toni only gave me what it would cost for 5 hrs labor alone as this is how long it would take.

Thursday 7th Nov came, I had to follow up She did not respond 8th Nov - Friday came I resent my follow up to ask for a follow up and she responded they are stripping the rest and will give feedback the Monday, 11th Nov 2024

Monday 11th Nov - I did not feel the need to follow up again, instead Tuesday I felt I've had enough and got a hold of the DP Martin SMIT who responded almost immediately and told me he's done his research and that they not allowed to continue or work on the vehicle as advised by Renault SA. The exhaust will be ordered (this after Toni said it was being ordered same in the week of the 4th Nov, good will sorted, her words its not a long job, it gets replaced in an hour or two).

Nothing was done, on the Friday 15th Nov, the DP emailed to say the car no longer goes away 15th Nov but on the Monday, 18th Nov because half of the exhaust was received, the other half comes Monday to them which will be fitted and taken away to Table View. He told me to take the car and I pushed back and said it was booked in at his branch, I've done my due, they turned around two weeks later to say it can't be done there it has to be done at Table View.

DP Stuart Neame New Man at Table view, doesn't know jack but I've sent a formal email to give him a break down of everything.

emailed, just after 13h00 - 15th Nov to inform him about the history of this on going problem and also informing him that I need a courtesy vehicle, refund on my expenses for the two weeks (as Martin SMIT) said he will not carry the costs, table view should and most importantly, I say to him that I do not want that vehicle back as I demand a take back!!!!!!!!!!!!!!!!!

Smart guy Stuart Neame replies to say "CPA says they are only liable to look after a car 6 months after purchase" I turn around and ask that he do proper homework to speak to all parties involved, who is aware of the problem since day 1, namely sales man Keenan Pypers and then DP Tammy Maddox - they've been in business long enough to know dragging it past the first 6 months will save them on returning the faulty one.

I say to him, conveniently said after the sale was done so quick and easy and the after effects of the things thats gone wrong, no one takes accountability for. Maddox said she'll do clutch replacement after I refused because I've asked for a new vehicle fresh after purchase but she replaced THE CLUTCH anyway and said if it give problems after, I should come back and to date, right as I've sent Tygervalley that email after the annual service when the clutch gave in, I've sent her an email that was not responded to to-date

Table view - Stuart Neame, blank out ignores my email after I've explained in writing I am stranded without any vehicle, I travel a far distance daily, I am 7 months pregnant and need a vehicle while they investigate and conclude.

I have not heard back since I AM SADDEND AND DEEPLY HURT BY THE NUMEROUS ISSUES I HAVE TO GO THROUGH inconvenienced because of this which is not fair towards me or my hard earned payments I make towards this piece of ****, faithfully.

The danger of walking for a bus and having to work late hours everyday and arrangements I have to make at work due this *** once agsj. is ****ing Frustrating.

I AM NOT ACCEPTING BACK THAT UNRELIABLE VEHICLE THAT BROKE DOWN ALONG SUCH AND UNSAFE PLACE WHILE PREGNANT, FEMALE, TRAVELLING ALONE DAY IN AND DAY OUT.

I want this resolved and I want a vehicle to go with while my take back is being processed.

The item I purchased does not serve its purpose. It's unsafe and unreliable It's defective and unstable

Take your **** and give me what I'm paying for.